The split exists because most real-time (synchronous) communications—like telephone calls and voice mail—depend on one network, while message-based (asynchronous) communications—like e-mail—depend on a separate, incompatible network.

The split creates problems—lots of them. Phones aren't as intuitive as they should be. Just try to start a three-way call without hanging up on someone. On a computer, you can check your e-mail, but not your voice mail. And then there's the enormous cost of purchasing, maintaining, and upgrading two complex infrastructures.

To get your phones and your computers talking, you'd have to tear out your entire telephone system, dump your PBX, replace every desk phone, swap out every phone jack. In short, you'd have to start from scratch.

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